This policy was last updated on December 25, 2024
This Privacy Policy describes how Tridrant.com (“Tridrant,” “Company,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, or purchase something from tridrant.com (the “Website”) or otherwise communicate with us about the Website (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” refer to you as a user of the Services, whether you are a customer, Website visitor, or other individual whose information we collect under this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you consent to the collection, use, and disclosure of information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Website, update the “Last Updated” date, and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected your personal information in the past 12 months from a variety of sources, and the information we collect and use depends on how you interact with us.
In addition to the specific uses listed below, we may use the information we collect about you to communicate with you, to provide or improve or perfect the Services, to comply with any applicable legal obligations, to enforce any applicable Terms of Service, and to protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term “personal information,” we mean information that identifies, relates to, describes, or can be associated with you.
Information We Collect Directly from You
The information you submit directly to us through our Services may include:
a.Contact Information includes your name, address, phone number, and email.
b.Order Information includes your name, billing address, shipping address, payment confirmation, email address, and phone number.
c.Account Information includes your username, password, security questions, and other information used for account security purposes.
d.Shopping information including items you viewed, added to your shopping cart, saved to your account (such as reviews), or purchased.
e.Saved product reviews or recommendations.
f.Customer support information, including information you choose to include in communications with us, such as when you send messages through the Services.
Certain features of the Services may require you to provide us with certain personal information directly. You can choose not to provide this information, but doing so may prevent you from using or accessing those features.
Information We Collect About Your Usage
We may also automatically collect certain information about your interactions with the Services (“Usage Data”). To do this, we may use cookies, pixels, and similar technologies (“Cookies”). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information about your interactions with the Services.
Information We Obtain from Third Parties
Finally, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:
a.Companies that support our Site and Services.
b.Our payment processors collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your order and provide you with the products or services you requested in order to perform our contract with you.
c.We or third parties working with us may automatically collect certain information using online tracking technologies (e.g., pixels, web beacons, software development kits, third-party libraries, and cookies) when you visit our website, open or click on an email we send you, or interact with our services or advertisements.
Any information we obtain from third parties will be processed in accordance with this Privacy Policy.
How we use your personal information
a.Provide products and services. We use your personal information to provide you with services in order to perform our contract with you, including processing your payments, fulfilling your orders, sending you notifications related to your account, purchases, returns, exchanges, or other transactions, creating, maintaining, and otherwise managing your account, arranging for shipments, facilitating any returns and exchanges, and other features and functionality related to your account. We may also enhance your shopping experience through third parties by matching your account with other services you may choose to use. In such cases, these third parties will process your information in the manner set out in their privacy policies and the Consumer Privacy Policy.
b.Marketing and Advertising. We may use your Personal Information for marketing and promotional purposes, such as sending marketing, advertising and promotional communications by email or postal mail, and showing you advertisements for products or services. This may include using your Personal Information to better tailor our services and advertising on our website and other websites.
c.Security and Fraud Prevention. We use your Personal Information to detect, investigate or take action in response to possible fraudulent, illegal or malicious activity. If you choose to use the Services and register for an account, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password or other with anyone.
d.Access Details. If you believe your account has been compromised, please contact us immediately.
e.Communicating with You and Improving the Services. We use your Personal Information to provide you with customer support and improve our Services. This is in our legitimate interest to respond to your needs in a timely manner, provide you with effective services and maintain our business relationship with you.
Cookies
Like many websites, we use cookies on our website. We use cookies to support and improve our website and Services (including remembering your actions and preferences), run analytics and better understand user interactions with the Services (for our legitimate interest to manage, improve and optimize the Services). We may also allow third parties and service providers to use cookies on our website to better customize services, products, and advertising on our website and other websites.
Most browsers automatically accept cookies by default, but you can choose to set your browser to remove or reject cookies through browser controls. Please keep in mind that removing or blocking cookies may negatively affect your user experience and may cause some services, including certain features and general functionality, to not function properly or to no longer be available. In addition, blocking cookies may not completely prevent us from sharing information with third parties, such as our advertising partners.
Please note that while your browser may allow you to send a “Do Not Track” signal, like many websites, our website is not designed to respond to such signals. To learn more about “Do Not Track” signals, you can visit http://www.allaboutdnt.com/.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for contract performance purposes, legal purposes, and other reasons governed by this Privacy Policy. Such circumstances may include:
a.With vendors or other third parties that provide services on our behalf (e.g., IT management, payment processing, data analysis, customer support, cloud storage, fulfillment, and shipping).
b.With business and marketing partners in order to provide you with services and advertising. Our business and marketing partners will use your information in accordance with their own privacy statements.
c.When you instruct, request, or otherwise consent to our disclosure of certain information to third parties, such as to send you products with your consent or through your use of social media widgets or login integrations.
d.With our affiliates or others within our corporate group, where it is in our legitimate interest to operate our business successfully.
e.In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce any applicable Terms of Service, and to protect or defend the Services, our rights, and the rights of our users or others.
We will not use or disclose sensitive personal information without your consent or to infer characteristics about you.
User-Generated Content
The Services may allow you to post product reviews and other user-generated content. If you choose to submit user-generated content to any public area of the Services, this content will be public and accessible to anyone.
We cannot control who has access to the information you choose to make available to others, and we cannot ensure that parties with access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information you make public, or the accuracy, use or misuse of any information you disclose or receive from third parties.
Third Party Websites and Links
Our website may provide links to websites or other online platforms operated by third parties. If you click on a link to a website that is not owned or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness or reliability of the information on those websites. Information you provide in public or semi-public areas (including information you share on third-party social networking platforms) may also be viewed by other users of the Services and/or users of those third-party platforms without restriction on their use by us or third parties. Our inclusion of such links does not in itself imply our endorsement of the content on such platforms or their owners or operators, except as disclosed on the Services.
Children's Data
The Website is not intended for use by children under the age of eighteen, and we do not knowingly collect any personal information from children. If you are a parent or guardian of a child who has provided us with personal information, you may contact us by email to request that such information be removed.
As of the effective date of this Privacy Policy, we have no actual knowledge that we have “shared” or “sold” (as those terms are defined in applicable law) personal information of individuals under the age of eighteen.
Security and Retention of Your Information
Please note that no security measures are perfect or impenetrable, and we cannot guarantee “absolute security.” In addition, any information you send to us may not be secure during transmission. We recommend that you do not communicate sensitive or confidential information to us using unsecured channels. How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, provide services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.
Your Rights
Under French law, you may have some or all of the rights listed below with respect to your personal information. However, these rights are not absolute and may only apply in specific circumstances, and in certain circumstances we may deny your request as permitted by law.
a.Right to Access/Knowledge: You have the right to request access to the personal information we hold about you, including details about the ways in which we use and share your information.
b.Right to Deletion: You have the right to request that we delete the personal information we hold about you.
c.Right to Correction: You have the right to request that we correct inaccurate personal information we hold about you.
d.Right to Portability: Under certain circumstances and with certain exceptions, you have the right to obtain a copy of the personal information we hold about you and to ask us to transfer it to a third party.
e.Restriction of Processing: You have the right to ask us to stop or restrict our processing of your personal information.
f.Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
g.Appeal: If we refuse to process your request, you have the right to appeal our decision. You can do so by responding directly to our refusal.
h.Manage Communication Preferences: We may send you promotional emails, and you may opt out of receiving these emails at any time using the unsubscribe option displayed in the emails we send you. If you opt out, we may still send you non-promotional emails, such as emails about your account or orders you have placed.
You may exercise any of these rights wherever noted on our website, or by contacting us via email.
We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before substantively responding to a request. Under French law, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will ask the agent to provide proof that you have authorized them to act on your behalf, and we may ask you to verify your identity directly with us. We will respond to your request in a timely manner as required by applicable law.
Complaints
If you have any complaints about the way we process your personal information, please contact us by email. If you are not satisfied with our response to your complaint, you may have the right under French law to appeal our decision by contacting us by email.
International Users
Please note that we may transfer, store and process your personal information in or outside of France. Your personal information will also be processed by staff, third-party service providers and partners in these countries. If we transfer your personal information out of France, we will rely on recognized transfer mechanisms, unless the data is transferred to a country that has been determined to provide an adequate level of protection.
Contact
If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us by email at [email protected].